Dear Clients,
TPG have alerted us to changes they are implementing in their call diversions to reduce Scam by the blocking traffic that comes into the TPG Telecom network using a Fixed A or B number held by TPG Telecom, including TPG subsidiaries AAPT, iiNet, Internode, TPG, TPG Telecom, TransACT & Westnet. TPG will be blocking the following scenarios from the 29th of November 2023:
- TPG call center and directly connected customer numbers;
- A or B Numbers involved in reported scam incidents;
- Numbers identified as having a scam-like profile will be blocked for a period of time.
Whitelisting TPG have indicated that service providers may request whitelisting, with requests sent via email to support@res-q.com.au, or raised as a service request ticket on our customer portal with the subject line “TPG Whitelisting”. This request needs to include a letter of authority, on a company letterhead, from the party that is recognised by TPG Telecom as holding the right of use to that number, i.e. the company that TPG issued the number to. This letter should state the following: [Company name] a customer of [TPG Telecom brand] wishes to use {network} as an alternate network [to insert a brief description of the call scenario] and acknowledges that that such action will remove all scam protections offered by TPG Telecom and that TPG Telecom will not be liable for any unauthorised use of the number(s) that TPG Telecom has issued to [company name]. Please note that the network should either be Res-Q / Cipher Connect direct customer. This should be signed by the authorising party name that will be recognised by TPG, company position (e.g. Director), signature and contact details (email and phone number). While we will commit to providing this to TPG by the next business day, please be aware there is no committed timeline from TPG to respond RE implementation. Once your request has been implemented, we will provide a further update. While TPG have not confirmed the date of implementation for this change, we recommend that service providers start to identify customers using TPG A numbers today to seek letters of authority, as noted in our previous correspondence. TPG had also indicated that call diversion scenarios would be supported only where the diverting number is provided in the SIP header. We understand this change will now be implemented in the new year. Kind Regards
